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Privacy policy

This site belongs to and is managed by the company My Dental ATR SRL based in Bucharest, Bulevardul Unirii, no. 64, sector 3, registered in the Trade Register under no. J40 / 8540/2016, fiscal code no. 36225861, hereinafter referred to as the Forever Smile Clinic.

Forever Smile Clinic is committed to protecting the privacy of our users and strives to provide a secure user experience. This privacy policy describes how we collect and use personal data collected through the site.
By using this site, you agree to the collection, processing and transfer of your data as described in this privacy policy.
If you do not want your information to be collected, used and transferred as described in this policy, you may write to us at
The information collected on our websites and applications is stored in the European Union and is subject to Regulation 679/2016.

The information we collect
We collect information about you when you contact us through the electronic communications application through our site or when you contact us by phone to set up a meeting with us. We collect information directly from you, such as:

  • Your contact information: name, address, email address, phone number and other contact information;

How we use the information we collect
Your information will be used by the Forever Smile Clinic in order to carry out the patient scheduling process, receiving and identifying patients when they come to the appointment, establishing medical recommendations by the specialist.

Creating and / or submitting reports in accordance with local laws and / or regulations, as appropriate;
Improving the application and / or customer support process of the Forever Smile Clinic.
Compliance with applicable laws, regulations, lawsuits or government requirements.
In some cases, we will also use your information to protect the rights and property of the Forever Smile Clinic, the rights, employees or other interested parties, as required by law.

Following the presentation at the Clinic for appointment, the Forever Smile Clinic will collect, process and store the medical information about you that is relevant in performing the medical act established by the specialist doctor.

Who can access your information?

Forever Smile may sometimes be required to disclose your information to outside third parties, such as local authorities, courts and tribunals, regulators and / or law enforcement agencies for the purpose of enforcing applicable laws and regulations, or response to a legal procedure.
We will also share your personal information with third parties if we have your consent or to detect, prevent or otherwise address fraud, security breaches or technical issues or to protect us against infringement of property rights or against violation of the safety of the Forever Smile Clinic of users, other patients, employees and other data subjects, or in the cases provided by law.


The website of the Forever Smile Clinic is not intended and does not knowingly collect information from children under the age of 18 through the Site.

How do we share information with third parties?

We will disclose your personal data only for the purposes and to those third parties, as described below. The Forever Smile Clinic will take the necessary steps to ensure that your personal data is processed, secured and transferred in accordance with applicable law.

External service providers

Where necessary, we will instruct other companies and individuals to perform certain tasks that contribute to our services, on our behalf, under the data processing agreements provided for which you have given your explicit consent. We may, for example, provide personal data to specialist technicians, medical specialists, agents, contractors or partners to host our databases, for data processing services or to send you the information you have requested. We will share or make available to external service providers that information, to the extent necessary, to process your requests. This information may not be used by them for any other purpose, in particular not for their own purposes or for third parties. The external service providers of the Forever Smile Clinic are obliged by contract to respect the confidentiality of personal data.

Public bodies

We will only disclose your personal data to public bodies, if required by law. For example, the Company will respond to requests from courts, law enforcement agencies, regulatory agencies and other public and official authorities, which may include such authorities from outside the country of residence.

How long will we keep our personal data?

Unless you object to the processing of personal data by us and / or request the deletion of your personal data, the following retention periods, in accordance with our data retention policy, apply to the following categories of personal data:

  • We do not store your personal data for longer than is necessary for the purpose for which we retained it or to comply with a statutory law or requirement.

  • Patients' data will be kept for at least 10 years, in order to be able to fiscally prove the payment operation of the services provided.

Your legal rights

As a data subject, you have specific legal rights regarding the personal data we collect from you. The Forever Smile Clinic will respect your individual rights and take care of your interests accordingly.

  • Right of withdrawal of consent: You may withdraw your consent to the processing of personal data at any time.

  • Right to rectification: You can obtain from us the rectification of personal data concerning you. We make reasonable efforts to keep personal data - which are used continuously and in our possession or control - accurate, complete, current and relevant, based on the latest information available to us.

  • Right to restriction: You can obtain from us the restriction on the processing of personal data, if:

  • challenge the correctness of personal data for the period in which we must verify the accuracy,

  • the processing is illegal and you request the restriction of the processing rather than the deletion of personal data,

  • we no longer need your personal data, but you request it to establish, exercise or defend a right, or

  • you object to the processing while we verify that our legitimate reasons take precedence over yours.

  • Right of access: You can ask us for information about the personal data we hold about you, including information about what categories of personal data we have in our possession or control, what they are used for, where we have them from. collected, if they are not collected directly from you and to whom they were disclosed, if applicable. You may obtain a copy from us, free of charge, containing the personal data we hold about you. We reserve the right to charge a reasonable fee for each additional copy you may request.

  • Right to portability: Upon request, we will transfer personal data to another operator, where technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Rather than receiving a copy of your personal data, you may request that we transfer your data directly to another operator specified by you.

  • Right of deletion: you can obtain the deletion of personal data from us, if:

  • we do not need your personal data for the purposes for which it was collected or otherwise processed;

  • you have the right to object to the further processing of personal data (see below) and to exercise this right to object to the processing;

  • personal data have been processed illegally;

Unless processing is required:

  • in order to fulfill a legal obligation that requires processing by us;

  • in particular for legal data retention requirements;

  • for the establishment, exercise or defense of a right.

  • Right of opposition: You may object - at any time - to the processing of personal data due to your special situation, provided that the processing is not based on your consent, but on our legitimate interests or those of a third party. In this case, we will no longer process personal data if we cannot demonstrate well-founded, legitimate reasons and a major interest in processing or finding, exercising or defending a right. If you object to the processing, please specify whether you want us to delete your personal data or restrict our processing.

  • Right to lodge a complaint: In the event of an alleged breach of applicable privacy law, you can lodge a complaint with the data protection supervisory authority in the country where you live or where the alleged breach took place.

Please note:

  • Time period: We will try to fulfill the request within 30 days. However, the period may be extended for specific reasons related to the specific legal right or complexity of the request.

  • Restricting access: In certain situations, we may not be able to grant you access to all or part of your personal data due to legal provisions. If we refuse your request for access, we will inform you of the reason for the refusal.

  • Unable to identify: In some cases, we may not be able to search for your personal data due to the identification provided in your application.

In such cases, where we cannot identify you as the data subject, we are unable to comply with your request to exercise your legal rights as described in this section if you do not provide additional information to identify you.

  • Exercising your legal rights: To exercise your legal rights, please contact our Data Protection Officer, in writing or in text form, by writing an email to by phone +40726104104

Version updated on 07.11.2018

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